Endress+Hauser, a global leader in measurement and automation technology based in Switzerland, is committed to supporting industrial companies with high-precision and reliable devices. The portfolio ranges from sensors and devices to complete system solutions for level, flow, pressure and temperature measurements as well as liquid analysis. In addition to hardware, Endress+Hauser also offers a variety of digital services that make the operation and maintenance of these systems easier.
At the heart of an industrial company that has relied on the precision and reliability of Endress+Hauser's measurement and automation technology for years, production is running at full speed. In a world where every minute counts and the pressure to work efficiently has never been greater, a maintenance technician in the middle of a production hall is faced with a complex task. A device responsible for monitoring the level in one of the large tanks is indicating a fault. Previously, he would have had to search for the operating instructions, leaf through the manual or even make a lengthy call to customer support - valuable time that is lost.
But this time everything is different. The screen of his smartphone lights up in the technician's hand. With a few clicks, he opens the Operations app from Endress+Hauser, scans the serial number of the device and within seconds he has the necessary information in front of him: technical data, current operating instructions, information on possible faults and recommendations for spare parts. Using the clearly structured layout, he can take the appropriate measures. The production flow remains almost uninterrupted and a problem that would previously have cost a lot of time is quickly solved.
The Operations app, which was developed by Endress+Hauser in collaboration with MWAY DIGITAL, has established itself as an indispensable tool in the daily work of thousands of users. With over 50,000 downloads in the Android store alone, it has become an indispensable companion for technicians, engineers and maintenance personnel worldwide. But how did this app become so successful?
It started with the realization that technology had developed rapidly. Mobile devices were becoming more powerful, IT systems were becoming more interconnected, and the requirements for mobile access to device information were increasing enormously. Endress+Hauser, known for its high-precision measuring instruments in industry, realized that its original app no longer met the new expectations. Instead of ignoring the problem, those responsible saw this as an opportunity.
Together with the experts from MWAY DIGITAL, it was decided to completely rebuild the app - modern, efficient and future-proof. Flutter, a cross-platform mobile framework, offered the ideal basis for this new development. It not only enabled the optimization of the user interface, but also the integration of a powerful data interface that facilitates access to Endress+Hauser's comprehensive portfolio.
It was particularly important to design the app so that it is intuitive to use and makes everyday work easier. The users - often technicians and engineers who are out in the field or in production - need quick, easy access to important information. Whether it is maintenance plans, spare parts or operating instructions, the app provides everything with just a few clicks. And in different languages to meet the global requirements of Endress+Hauser customers.
Today it is clear how important the decision to modernize the app was. The update has noticeably improved the everyday lives of users. Let’s take the example of the technician in the production hall again: In the past, he might have had to call several departments to find the right spare parts or place orders. Today, he simply scans the data matrix code on the device’s nameplate, the app shows him all the relevant information, and with one click he can send the data directly to the purchasing department. The ordering process, which used to take days, has been reduced to a minimum.
The app goes even further: it enables the user to perform targeted analyses and better plan maintenance cycles. Easy access to equipment histories and operational data can help avoid expensive downtime. This is invaluable for companies that rely on smooth production.
For Endress+Hauser and MWAY DIGITAL, the redevelopment of the Operations App was a complete success. The close collaboration resulted in an application that is not only technically up to date, but also focuses on the needs of the users. The integration of the latest technologies and the focus on user-friendliness have meant that the app is not only used enthusiastically by existing customers, but also attracts new users.
Advantages of the Endress+Hauser Operations App at a glance:
Photos: Endress+Hauser, MWAY GROUP GmbH
